Grocery Essentials
Delivery Options Overview
GroceNova provides flexible delivery methods to suit your needs. Whether you prefer an affordable option through standard postal services, faster delivery with express shipping, or a reliable and secure service via trained courier partners, we’ve got you covered. You can also choose to pick up your order from a local store if that’s more convenient for you. Below is an overview of all available shipping methods.
1. Place Your Order and Choose Your Delivery Option
2. Receive an Order Confirmation Notification
3. Wait for Your Order to Arrive
4. Pick Up Your Order from a Nearby Store (Optional)
Exchange or Return of Goods
At GroceNova, we understand the importance of delivering fresh and quality groceries directly to your doorstep. Once an order is placed, it is non-returnable due to the nature of grocery items.
For health and safety reasons, we cannot accept returns or exchanges once the product has been delivered.
However, if the product is found to be damaged or defective upon arrival, please contact our customer service within 24 hours, and we will address the issue accordingly. For the return or exchange process, you will need to provide proof of purchase, and we will arrange for a resolution as per our policy.
Your satisfaction is our priority, and we are committed to resolving any issues swiftly and fairly within the guidelines set by current regulations.
FAQs
My order has not arrived yet. Where is it?
We’re sorry to hear your order hasn’t arrived yet! At GroceNova, we aim to deliver all orders on time. Please check your order confirmation email for the estimated delivery date.
If your order is delayed beyond this timeframe, feel free to contact our customer support team with your order number. We’ll look into the issue immediately and ensure your order reaches you as soon as possible. Your satisfaction is important to us!
Do you deliver on public holidays?
Yes, GroceNova delivers on public holidays to ensure you always have access to the essentials you need. We strive to provide uninterrupted service, so you don’t have to worry about running out of groceries during special occasions.
However, in rare cases of extreme circumstances, delivery timings may vary. Please check the delivery schedule in your area or contact our support team for any specific queries. We’re here to make grocery shopping convenient every day!
Do you deliver to my postcode?
At GroceNova, we strive to serve as many areas as possible. To check if we deliver to your postcode, simply enter your location during checkout, or contact our support team for confirmation.
If we don’t currently deliver to your area, we’re constantly expanding our network and hope to reach you soon. Your convenience is our priority!
