Terms & Conditions

Last Updated: May 18, 2025

Welcome to Grocenova! Please read these Terms and Conditions carefully before using the https://grocenova.com website (“Service”) operated by Grocenova.

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of the Terms, you must not use our Service.

1. Use of the Service

  • You must be at least 18 years old to use this Service. By using Grocenova, you represent that you meet this age requirement.

  • You agree to use the Service only for lawful purposes and in a way that does not infringe the rights of others or restrict their use.

  • You are responsible for maintaining the confidentiality of your account information and for all activities under your account.

2. Products and Orders

  • All products listed on Grocenova are subject to availability.

  • We reserve the right to limit the quantity of any product or refuse service to anyone at any time.

  • Pricing and availability are subject to change without notice.

  • Once you place an order, you will receive an order confirmation. This confirmation does not guarantee acceptance of your order. We reserve the right to cancel orders at our discretion.

3. Payment

  • Payments are processed securely through authorized payment gateways such as Razorpay and PhonePe.

  • By providing payment information, you represent and warrant that you are authorized to use the payment method.

  • We are not responsible for any fees or charges imposed by your payment provider or bank.

4. Shipping and Delivery

  • Delivery timelines are estimates and may vary based on location, product availability, and other factors.

  • Grocenova is not responsible for delays caused by third-party delivery services.

  • Risk of loss passes to you upon delivery.

5. Returns and Refunds

  • Please refer to our Return & Refund Policy for detailed information regarding returns and refunds.

  • Returns and refunds are subject to the terms outlined in that policy.

6. Intellectual Property

  • All content on the Grocenova website, including text, graphics, logos, images, and software, is the property of Grocenova or its licensors and is protected by intellectual property laws.

  • You may not use, reproduce, or distribute any content without our prior written consent.

7. User Conduct

  • You agree not to:

    • Use the Service for any unlawful or fraudulent purposes.

    • Post or transmit any harmful, defamatory, obscene, or otherwise objectionable content.

    • Attempt to interfere with the security or proper functioning of the Service.

8. Limitation of Liability

  • To the maximum extent permitted by law, Grocenova shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of your use of the Service.

  • We do not guarantee that the Service will be error-free or uninterrupted.

9. Indemnification

You agree to indemnify, defend, and hold harmless Grocenova, its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, or expenses arising from your violation of these Terms or your misuse of the Service.

10. Governing Law

These Terms shall be governed and construed in accordance with the laws of India, without regard to its conflict of law provisions.

11. Changes to Terms

We reserve the right to modify or replace these Terms at any time. Updates will be posted on this page with a revised "Last Updated" date. Continued use of the Service after changes constitutes your acceptance of the new Terms.

12. Contact Us

If you have any questions about these Terms, please contact us at:
Grocenova
Email: contact@grocenova.com
Website: https://grocenova.com