Delivery Options Overview

GroceNova provides flexible delivery methods to suit your needs. Whether you prefer an affordable option through standard postal services, faster delivery with express shipping, or a reliable and secure service via trained courier partners, we’ve got you covered. You can also choose to pick up your order from a local store if that’s more convenient for you. Below is an overview of all available shipping methods.

1. Place Your Order and Choose Your Delivery Option

2. Receive an Order Confirmation Notification

3. Wait for Your Order to Arrive

4. Pick Up Your Order from a Nearby Store (Optional)

Cancellation & Refund of Goods

At GroceNova, we aim to deliver fresh and high-quality groceries right to your doorstep. Due to the nature of grocery items, most products are non-returnable once delivered.

❌ Cancellation

  • You can cancel your order only before it is packed or dispatched.

  • Once an order is dispatched, it cannot be cancelled.

🔁 Refunds & Issues

  • We do not accept returns or exchanges for delivered items due to hygiene and safety reasons.

  • However, if you receive a product that is damaged, defective, or missing, please contact us within 24 hours of delivery.

  • You must provide order details and clear photos of the issue.

  • If approved, we will offer a refund or replacement as per our policy.

We are committed to resolving any genuine issues quickly and fairly to ensure your satisfaction.

📧 Need help? Contact us at: contact@grocenova.com

FAQs

My order has not arrived yet. Where is it?

We’re sorry to hear your order hasn’t arrived yet! At GroceNova, we aim to deliver all orders on time. Please check your order confirmation email for the estimated delivery date.

If your order is delayed beyond this timeframe, feel free to contact our customer support team with your order number. We’ll look into the issue immediately and ensure your order reaches you as soon as possible. Your satisfaction is important to us!

Do you deliver on public holidays?

Yes, GroceNova delivers on public holidays to ensure you always have access to the essentials you need. We strive to provide uninterrupted service, so you don’t have to worry about running out of groceries during special occasions.

However, in rare cases of extreme circumstances, delivery timings may vary. Please check the delivery schedule in your area or contact our support team for any specific queries. We’re here to make grocery shopping convenient every day!

Do you deliver to my postcode?

At GroceNova, we strive to serve as many areas as possible. To check if we deliver to your postcode, simply enter your location during checkout, or contact our support team for confirmation.

If we don’t currently deliver to your area, we’re constantly expanding our network and hope to reach you soon. Your convenience is our priority!